Talking on The Phone at Work and Emergency Communication

Young beautiful woman sitting at desk at night, laptop in front of her, holding smart phone, making phone call

Talking on the phone at work

Answering the phone at work requires good business phone etiquette.

• Take a deep breath and focus on the call.

• Have pen and paper handy.

• Smile as you pick up the phone. Smiling while you talk comes across in your voice.

• Use a tone that is helpful, natural, and respectful.

• Say the name of the facility and your full name. Ask, “How may I help you?”

• If you are answering the phone for a client, identify yourself and for whom you are answering the phone. For example say, “Hello. This is Mary. I am answering the phone for Susan Smith. May I help you?”

Emergency Communication

It is your responsibility to know to whom and how you are to communicate with others in the building/home during an emergency and where the policies and procedures are documented.

See the safety training for more information on disaster planning.

Communicating with care team members

LTC workers often spend more time with a client than other care team members. You are a valuable source of information regarding a client’s day-to-day health and well being.