Learning to Communicate Effectively

Each of us communicates in our own way. We use both verbal and non-verbal signals to tell other people how we feel and what we need. As you work with clients, pay attention to their unique ways of communicating. Think about the following questions.

• What do their words and gestures mean?
• How do they express their discomfort or pain?
• How can you recognize when they are becoming agitated?
• How can you make sure they understand you?

For a practice exercise in communication, look at the center-right side of page 13 in your text.